Intercom
Auxi and Intercom provide a fully automated customer experience for support inquiries. Enhance your investment in Intercom and go beyond deflection and routing. Adding Auxi to the mix you can fully automate tier 1 inquiries.
Fully automate customer support with Intercom and Auxi
No agent required
Automated workflows
Go beyond deflection
No agent required
Doesn’t Intercom have automation and AI? Well, yes.
But automation to route a chat inquiry to a live person isn’t always necessary.
70% of tier 1 customer support inquiries can be automated without the need of a human agent to intervene.
You’ve invested in intercom to get your customers to the right person and some self-service.
Keep doing that and fully automate tier 1 inquiries with Auxi, so your customer support agents can focus on more complicated customer inquiries.
Don’t worry, it’s not just Intercom that Auxi can integrate to for chat.
If your chat has an API, we can take your chat to the next level too!
Automate workflows
Immediately improve resolution times and increase the number of tickets resolved with automated workflows.
Auxi's workflow engine can navigate your customer through numerous support inquiries to resolution. By integrating to your current systems and creating workflows for your support processes you can resolve up to 70% of tier 1 support tickets. Get started on day 1 with Auxi's automated workflow templates and intent librarty for immediate results.
Go beyond deflection
Deflection may have worked and might still in some instances for customer support. However, there is an overwhelming amount of research that shows us deflection more often has a negative impact on the business. Sure, you saved your support agents some time, but you might have a frustrated customer as a result. With the addition of Auxi to your chat support strategy you can go beyond deflection and help customers resolve their inquiries.
Simplify your tasks with smart automation
Auxi makes support easy, fast and fully automated. Through intelligent automation driven by a no-code workflow engine, Auxi can fully automate 70% of tier 1 support tickets from customers and employees.