Intercom
Auxi and Intercom provide a fully resolved employee experience for support inquiries. Enhance your investment in Intercom and go beyond deflection and routing. Adding Auxi to the mix you can fully resolve your tier 1 inquiries.
Fully resolved support with Intercom and Auxi
No agent necessary
Conversational Resolution Workflows
Go beyond deflection, start resolving today
No agent required
Doesn’t Intercom have automation and AI? Well, yes.
But automation to route a chat inquiry to a live person isn’t always necessary.
You’ve invested in Intercom to get your customers to the right person and some self-service.
Keep doing that and fully resolve tier 1 inquiries with Auxi, so your support agents can focus on more complicated inquiries.
Don’t worry, it’s not just Intercom that Auxi can integrate to for chat.
If your chat has an API, we can take your chat to the next level too!
Automate workflows
Immediately improve resolution times and increase the number of tickets resolved with automated workflows.
Auxi's workflow engine can navigate through numerous support inquiries to resolution. By integrating to your current systems and creating workflows for your support processes you can resolve your tier 1 support tickets. Get started on day 1 with Auxi's automated workflow templates and intent library for immediate results.
Go beyond deflection, start resolving today
Deflection may have worked and might still in some instances for support. However, there is an overwhelming amount of research that shows us deflection more often has a negative impact on the business. Sure, you saved your support agents some time, but you might have a frustrated customer or employee as a result. With the addition of Auxi to your chat support strategy, you can go beyond deflection and help resolve inquiries, 24/7.
Simplify your tasks with smart automation
Auxi makes support easy, fast and fully automated. Employees can use any communication channel (Slack, MS Teams, chat, email, helpdesk, text etc.) to resolve their inquiries, 24/7. No-code workflow builders enable businesses to contextually navigate the employee through a journey without the need of a human agent.