Travel and Hospitality
Your employee experience can be your superpower.
Conversational support fully resolved with Auxi and your tech
Decrease resolution time
Improve your passenger experience
Predictable and scalable support 24/7
Decrease Resolution Time
Your employee expectations for fast and accurate response times are increasing faster than support organizations can keep up. With Auxi's integration capabilities and no-code workflow engine, you can provide immediate resolutions to your employees with conversational self-service. Even when demand increases or changes, you can easily scale and meet your employees needs with Auxi.
Designed for an exceptional experience for your employees and for you to stay agile and easily make changes and create new workflows without the need of professional services or technical expertise. With Auxi, you can quickly scale and adjust your support processes and deploy in minutes.
Improve your Passenger Experience
Increase revenues by delivering an exceptional passenger experience. It's no secret that passengers return to brands that deliver exceptional service. With Auxi, you can provide fully automated conversational support through any communication channel at anytime. Auxi can automate passenger conversations that occur in existing communication channels such as chat, email, text and social.
Passengers demand for virtual support without the need to speak with a support agent continues to increase. By offering digital customer support that is fully automated for simple inquiries such as:
- Changing or cancelling a flight via text or chat
- Booking or changing a hotel reservation via text or chat
- Highly personalized experience based on loyalty status and other rules
- Seat or room upgrade inquiries
- FAQs such as: amenities on property, meals served on flights, restaurants nearby etc.
Predictable and Scalable Support 24/7
Conversational support allows you to scale support and manage cost. Seasonal and weather incidents put significant pressure on support organizations. With the addition of fully resolved support with Auxi, you can quickly scale with confidence and resolve your passengers's simple tier 1 inquiries. Fully automated conversational support allows you to scale support and manage cost, while helping your passengers resolve their inquiries without the need of a support agent.
Do more with less
Automate and scale your customer support, predictably
Auxi makes support easy, fast and fully automated. Employees can use any communication channel (Slack, MS Teams, chat, email, helpdesk, text etc.) to resolve their inquiries, 24/7. No-code workflow builders enable businesses to contextually navigate the employee through a journey without the need of a human agent.